Retail Fashion Supplier Management by Nesbitt Charles

Author:Nesbitt, Charles [Nesbitt, Charles]
Language: eng
Format: epub
Published: 2017-03-30T16:00:00+00:00

- The manual must outline technical guidelines and testing requirements as well as packaging specifications and approved suppliers should be listed.

- Invoicing methods and the information that needs to be appear on such documents as well as the payment channels and methods have to be described in detail.

- Ticketing details, ticket examples, reference numbers and order process should appear together with a list of approved ticket printing houses as well as the consequences which are in place should goods be delivered without or with incorrect ticketing.

- Packaging specifications should be itemised with regard to outer cartons, pack quantities, sealing guidelines, weight tolerances and markings which have to appear on the cartons.

- The guidelines and processes that need to be followed to complete the delivery of product to the retailer’s receiving point in terms of equipment handling, time slot booking, descriptive labelling and the like must be described in detail.

- The shipping documents utilised and the information that is required for off shore need to be noted as well as any specific administration processes that have to be followed.

- A detailed description is included of performance indicators and tolerances that are measured.

- The penalty levels which are applied where performance criteria are not met should be clearly stated in the manual as well as the methodology of the calculation to avoid disputes if and when the occasion arises.

After the decision to consider an agreement with a supplier the retailer’s technical team or an approved representative will visit the plant and perform an audit to ensure that the retailer’s set down specifications and requirements are adequately met in terms of social, environmental and quality standards in order to be registered as an approved supplier.

If the supplier successfully meets the requirements a process will follow where the account is setup which will include the allocation of a supplier code which makes for easy identification on packaging and garment labels as well as administration of orders, deliveries supplier performance management.

Typical contractual contraventions are where the supplier’s quality is found to be substandard and to be eligible for penalisation. Examples are quality failures in production, in cases where the safety of the product is compromised in the form of needle points or staples being found in the product, the use of poor attachments which carry the danger creating sharp edges on the garment that may pose a hazard to the consumer and the subcontracting of production to unauthorised vendors.

Clear guidelines and procedures as to the disposal of product need to be stated in the instances of the total withdrawal of product, production overruns, rejects and after what time period and which labelling or ticketing must be removed. Options that exist will be agreed on by the two parties for settlement of claims, for example, it may not be viable to incur reverse logistical costs to return distressed goods back to offshore suppliers and would be better to dispose of them locally. The recovery value would then be part of the settlement agreement with the supplier.

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